To help you all get to know the voices behind the phones here at BCA, we include an Employee profile into our regular newsletters – where you can learn some interesting info about our staff! This month is Jason Gillott (aka OJ = The Old Jason).

Jason performs a critical role at BCA as the IT co-ordinator and Dispatcher. He is responsible for the scheduling and prioritisation of all service and project related work we perform on behalf of our customers. Take it away OJ…

1. How long have you been with BCA?
It will be 2 years in May this year that I have been with BCA.

2. What keeps you busy on a normal day at BCA?
A wide variety of tasks keep me busy each day, everything from answering phones, creating and closing tickets, logging warranty cases, booking BCA staff for onsite jobs and helping out on helpdesk and in the workshop when things get busy.

3. What do you enjoy most about your role?
I enjoy the variety that my role brings, I am constantly on the move in the office and am always being challenged with questions that need quick answers whether it’s from clients or from other BCA staff members. It also my job to know about everything that is happening in the office at any one time. I enjoy the challenge of keeping up with all current jobs and to instantly know what job a client is talking about when they call up or inquire about a job.

4. What previous experience do you have?
I previously worked for 2 years as a technician for a small IT company based in the Brisbane CBD. I was very lucky to get this job while I was still completing my Diploma of IT this enabled me to jump into the IT industry straight away after completing my studies.

5. What hobbies/interests do you have?
Latin Dance (In particular Salsa!!) and traveling. When I’m not working or sleeping I am dancing. I also get to attend quite a few dance events around Australia and internationally as well, so I am very lucky to be able to combine dancing and traveling together ☺

6. Tell us something about you that no one would guess…
I was lucky enough to be part of the Opening Ceremony for the Sydney Olympics in 2000. I took part in the Opening Ceremony for the football (soccer) matches that were played in Brisbane.

To help you all get to know the voices behind the phones here at BCA, we’ve decided to start adding an Employee profile into our newsletter every month – where you can learn some interesting info about our staff! This month is Jose Rodas, who is a BCA account manager, take it way Jose.

1. How long have you been with BCA?
Since August 2005 so that will be 7 years within 4 months.

2. What keeps you busy on a normal day at BCA?
Account management tasks, this involves assessing and actioning customers’ needs and requirements for their business. From looking at a specific incident and reporting on it to putting in place cost effective recommendations for required solutions.

3. What do you enjoy most about your role?
The privilege to contribute to clients ongoing business and making their business more efficient. The rush of managing a project and seeing it fulfilled effectively at completion.

4. What previous experience do you have?
I have been involved in the IT industry for 15 years so far. Worked in 4 different IT companies through the years. Absorbing all kind of experience throughout my journey thus far. Prior to that I was working part time in woollies as a night filler and studying IT during the day.

5. What hobbies/interests do you have?
Playing with my kids, Piano, Soccer (the real football) and Basketball.

6. Tell us something about you that no one would guess…
I like gardening. There is nothing like growing your own vegetables at home and tasting the freshness when you eat it.

To help you all get to know the voices behind the phones here at BCA, we’ve decided to start adding an Employee profile into our newsletter every month – where you can learn some interesting info about our staff!

This month is Mauricio Berrios, BCA field technician and all round nice guy…take it way Mauricio.

1. How long have you been with BCA?
5 years

2. What keeps you busy on a normal day at BCA?
Working on IT upgrades and server installs.

3. What do you enjoy most about your role?
Knowing that customers appreciate the hard work I put in to get their systems operational.

4. What previous experience do you have?
Been involved in all types of industries since very young. From working at McDonalds for 4 years to driving forklifts and operating machines. However the IT industry has been the most rewarding so far, which I have been in for 10 years.

5. What hobbies/interests do you have?
Always busy with my kid’s activities including soccer, tennis & karate and I play basketball on a casual basis.

6. Tell us something about you that no one would guess…
I am considering becoming an official tennis umpire.

Back on Saturday 23rd July we held our annual BCA mid-year fun day for the BCA Team. It’s always a great chance to get together outside of the office for a bit of fun & socialising!

This year we headed for a morning of Laser Skirmish with Battlefield Live at Mt Cotton. Year after year the idea of skirmish is presented, and quickly shot down by the girls here at BCA who for some reason don’t fancy running around the bush getting pelted with paint pellets & then comparing bruises afterwards…! So we decided to give LaserSkirmish a go this year as an alternative.

After dividing into 2 teams and getting to know our weaponry the battles began! A couple of rounds, and plenty of strategic hiding/running/crawling through the bush later there were no clear winners, flags were captured only to be quickly regained, so we must have been fairly evenly matched. All involved had a great day out!

We’ve put together some photos of the day for your enjoyment – head over to our Facebook page to check them out!

BCA’s Technical Director, Matt Carolan, was today interviewed by Channel 10 News for a story they are doing on Cyber Crime and Internet Security.

Tune in tonight, Wed 18th May, at 5pm to see the full story!

Feel free to comment afterwards and let us know what you thought.

UPDATE: If you missed it live on the air, you can still watch it on BCA’s Youtube Page